Terms and Conditions
1. Introduction
These Terms and Conditions govern the use of services provided by hajjumrahtravels.in, an Umrah travel agency. By booking with us, you agree to comply with these terms.
2. Booking and Payments
- A non-refundable deposit is required to confirm your booking.
- Full payment must be made before departure as per the agreed schedule.
- Any additional charges due to changes in airline, hotel, or visa fees will be the traveler’s responsibility.
3. Cancellation and Refund Policy
- Cancellation requests must be submitted in writing.
- Cancellation fees apply based on the time of cancellation before departure.
- Refunds, if applicable, will be processed within a specified timeframe, subject to deductions.
4. Travel Documents and Compliance
- Travelers must ensure all required documents, including passports and visas, are valid.
- We are not responsible for denied entry due to missing or invalid documents.
- Compliance with Saudi Arabia’s regulations for Umrah is mandatory.
5. Travel Insurance
- We strongly recommend purchasing travel insurance to cover unforeseen circumstances.
- We are not liable for medical emergencies, trip cancellations, or lost baggage.
6. Responsibilities and Liabilities
- We act as an intermediary between travelers and service providers (airlines, hotels, transport services).
- We are not responsible for delays, cancellations, or changes beyond our control.
- Any complaints must be reported immediately for resolution.
7. Code of Conduct
- Travelers must respect local customs, religious guidelines, and laws in Saudi Arabia.
- Disruptive behavior may result in termination of services without a refund.
8. Changes to Terms and Conditions
- We reserve the right to modify these terms at any time. Updates will be posted on our website.
9. Contact Information
For any inquiries regarding these Terms and Conditions, please contact us at:
By booking our services, you acknowledge and accept these Terms and Conditions.